CUSTOMER SERVICE

POLICIES

Terms and Conditions

By registering, placing an order from Izo Wine Company, hereby agrees to the following:

All wines are sold in Oregon and title passes to the buyer in Oregon. By placing an order, you represent to us that you are at least 21 years old and that the person to whom you are directing shipment is at lease 21 years old. The buyer is solely responsible for shipment of alcoholic beverage products. We make no representation relative to your right to import wine into your state.

By placing an order, you authorize us to act on your behalf to engage a common carrier to ship your order to you. When your alcoholic beverages are delivered, the person receiving will be required to show identification providing that he or she is at least 21 years old.

By submitting an order through online, email, fax or phone, buyer is entering into an agreement to purchase product from Izo Wine Company and will constitute sale of product and the payment information, such as credit card, provided during the check out and will be debited for the amount of total including shipping charges and taxes.

By placing an order, the purchaser acknowledges that he/she comply with local, state and federal regulation and agrees to pay any tax.

Shipping Restrictions

Due to state law, alcoholic beverage can be shipped to the following states: Alaska, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Louisiana, Michigan, Minnesota, Missouri, Nebraska, Nevada, North Carolina, North Dakota, New Mexico, Ohio, Oregon, South Carolina, Washington, West Virginia, Wisconsin. Alaska deliveries are limited to the Anchorage, Juneau and Fairbanks area only. Destination states may also impose quantity limits, and limits on frequency of shipments.

Availability and Vintage Substitution

Although we constantly monitor our inventory to provide accurate information on product we offer, certain vintage may not be available due to limited product and unexpected high demand. All sales are based on our stock on hand and are first come first served basis. We reserve the right to cancel or change quantity sold according to regulations and availability. You will have an opportunity to choose from one of the following during the check out.

Do not allow vintage substitution

We will only process available item(s) without any vintage substitution. Shipping and handling fee and total amount due will be adjusted accordingly and you will be notified via email immediately. Apply only to wines above $15.00 a bottle. Please note due to availability, we reserve the right to substitute vintage on items that are $14.99 or less without notice.

Allow vintage substitution

Vintage substitution will occur only when we have a latest or previous release of comparable wine. However, if the item becomes discontinued or no longer available, we will process the rest of the order minus out of stock item(s). Cost of shipping and handling and total amount due will be adjusted accordingly.

Notify me

You will receive an email from our customer service personnel as soon as possible, if the order requires any changes or modification. Please note due to availability, we reserve the right to substitute vintage on items that are $14.99 or less without notice.

All solid case orders at any price range that requires vintage substitution will be notified immediately and will not be processed until customer's final approval.

Returns

All items purchased through Izo Wine Company may be return within 14 days of delivery via common carriers. Authorization for return must be requested within 5 business days of the receipt of an item. Contact us at customerservice@izowine.com to obtain a Return Merchandise Authorization (RMA) number. All returned item MUST be in its original condition, unopened and capsule intact.

Please allow 1-2 billing cycle from when we accept your returned item of the processing of your credit. All returns are subject to a restocking fee of 25% on the total order. Shipping and handling costs are not refundable.

Izo Wine Company

7783 SW Cirrus Drive
Beaverton OR 97008